Hiring and Managing Medical Office Assistants for Surgical Practices: Attract, Train, and Retain Top Talent
Nancy’s newest book
New Book for Surgical Practices: Learn How to Hire, Train, and Keep the Right Medical Office Assistant—Without the Stress or the Guesswork.
Featuring a Foreword by Dr. Tim Riegel
Written by Nancy’s husband, a respected Burn and Plastic Reconstructive Surgeon, the foreword brings a surgeon’s firsthand perspective on why hiring the right MOA is critical. His insight sets the stage for the practical, real-world strategies you’ll find in this guide—strategies that benefit not just the manager, but the whole surgical team.
Why This Book Is Essential for Surgical Practices
Hiring the wrong Medical Office Assistant can cost your practice time, money, and patient satisfaction. But when you hire the right person, your entire team thrives. This book will help you streamline the hiring process, onboard confidently, and build a culture that attracts top talent.
For Practice Managers & Surgeons
Get the strategies you need to hire the right MOA for your practice.
✅ Attract the right candidates: Learn how to write job descriptions that get results.
✅ Interview with purpose: Use competency-based questions to reveal true potential.
✅ Streamline onboarding: Set clear expectations and get your new MOA up to speed fast.
✅ Build a winning culture: Create a work environment that retains your best team members.
This book will guide you through each step of the hiring process—from crafting a detailed job description to creating a culture of respect, growth, and retention.
For Medical Office Assistants
Want to stand out and grow in your role? This book is for you too.
🌟 Learn what employers are looking for: Understand what makes you valuable to your practice.
🌟 Nail the interview: Master competency-based interview questions to show your worth.
🌟 Grow your career: Learn strategies for becoming a key player in your team’s success.
This book provides an inside look into what practice managers and surgeons value in an MOA. If you’re looking to advance in your career, this guide will show you exactly what it takes to stand out.
A Formula That Works 🩺
With over 20 years of experience and insights from working with over 1,000 leaders, this book offers a proven formula for success. Whether you're hiring or hoping to be hired, you’ll discover actionable steps to improve your hiring process and set your practice up for long-term success.
🔄 A Healthcare-Centric Approach: Gain insights from HR experts and leadership teams across healthcare, finance, and more.
💡 Proven Strategies for Success: Use a data-driven, competency-based approach to build a high-performing team that will help your practice thrive.
After collaborating closely with HR experts and leadership teams across healthcare, finance, and beyond, I’ve developed a process that creates win-win outcomes for both sides. It’s built on one simple but powerful truth: hiring based on competencies is the key to long-term success.
"A great team is not built overnight. It’s built with careful planning, alignment of strengths, and a shared vision. When you build a dream team, you build success."
— Marcus Buckingham, Author and Expert on Strengths-Based Development
Reduce Hiring Stress, Attract Top Talent, and Enjoy a Thriving Surgical Practice!
Reduce Hiring Stress, Attract Top Talent, and Enjoy a Thriving Surgical Practice!
"Nancy Riegel’s approach changed the way I ran my practice and helped me identify the right person to drive success. This book is a must-read for any surgeon looking to optimize their practice and build a stronger team."
— Dr. Tim Riegel, Burns, Plastic, and Reconstructive Surgeon
Surgeons & Practice Managers, This Is for You!
Take the First Step Toward a Stress-Free, Successful Hiring Process!
Don’t let hiring the wrong Medical Office Assistant drain your time and resources. Unlock the proven strategies you need to streamline your hiring, onboarding, and retention process.
Ready to transform your practice and build a winning team?
Click here to buy the book now and start making smarter hiring decisions today!
Coaching packages available to improve your hiring skills
I'm Nancy, and I’ve taught hundreds of leaders, and now I want to support you! Close to a Masters in Interdisciplinary Leadership, Certified Life Coach, Certified Executive Coach, Lominger Kornferry Leadership Architect Certification, and Voices 360 Certification.
I’m married to my best friend Tim, and we have a blended family of 9, and I’m a grandma! I really enjoy my little Cavalier King Charles Spaniel, hiking, and growing flowers which I turn into designs.
