Hiring and Managing Medical Office Assistants for Surgical Practices: Attract, Train, and Retain Top Talent
What’s Included in the Book:
These high-value templates are ready to use, customizable, and designed to save you time, reduce HR-related stress, and ensure consistency in your hiring and management processes. By implementing these tools, you can quickly streamline your workflow, improve team dynamics, and ensure compliance—all while focusing on what matters most: growing your practice.
Complete Competency-Based Job Description for MOA
Competency-Based Detailed Interview Template with Ranking System
Reference Check Template
Two Letter of Offer Templates
Termination Template
Letter of Recommendation Template
Respectful Workplace Policy & Procedure Template
Onboarding Checklist
And Much More!
What’s Included in the Book:
These high-value templates are ready to use, customizable, and designed to save you time, reduce HR-related stress, and ensure consistency in your hiring and management processes. By implementing these tools, you can quickly streamline your workflow, improve team dynamics, and ensure compliance—all while focusing on what matters most: growing your practice.
Complete Competency-Based Job Description for MOA
Competency-Based Detailed Interview Template with Ranking System
Reference Check Template
Two Letter of Offer Templates
Termination Template
Letter of Recommendation Template
Respectful Workplace Policy & Procedure Template
Onboarding Checklist
And Much More!
What’s Included in the Book:
These high-value templates are ready to use, customizable, and designed to save you time, reduce HR-related stress, and ensure consistency in your hiring and management processes. By implementing these tools, you can quickly streamline your workflow, improve team dynamics, and ensure compliance—all while focusing on what matters most: growing your practice.
Complete Competency-Based Job Description for MOA
Competency-Based Detailed Interview Template with Ranking System
Reference Check Template
Two Letter of Offer Templates
Termination Template
Letter of Recommendation Template
Respectful Workplace Policy & Procedure Template
Onboarding Checklist
And Much More!
If you're a surgeon without an HR team and wondering what to do next when hiring staff, this guide is your roadmap. Hiring and Managing Medical Office Assistants walks you through exactly how to find, train, and keep the right MOA—without the guesswork. Written by leadership expert Nancy Riegel, it's a practical, step-by-step resource designed to save time, reduce stress, and improve your practice.
Format: Paperback
Pages: 95
Specifically created for busy surgical practices without dedicated HR support, this book fills in the blanks most surgeons face when trying to build a reliable front office team. With a foreword by Dr. Tim Riegel and real-world strategies from Nancy Riegel’s own experience, it covers how to write targeted job descriptions, conduct interviews that reveal real skills, onboard effectively, and create a workplace that top talent wants to stay in. Whether you're hiring your first MOA or trying to reduce costly turnover, this book gives you the tools to take control and run a smoother, more profitable practice.
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Take control of your hiring process and start building a stronger team today.
About the Author:
Nancy Riegel is a published author, certified Executive and Life Coach, and is nearing completion of her Master's in Interdisciplinary Studies. With over 20 years of experience mentoring leaders across healthcare, manufacturing, and finance, she has worked with Fortune 500 companies. Nancy is also 360° Vision Certified and Leadership Architect Lominger Korn Ferry Certified. Passionate about supporting surgical practices, she helps build efficient, stress-reducing strategies, drawing from her firsthand experience working alongside her husband, a plastic and burn surgeon.